Welcome to Alchemy Marketing Solutions!
Alchemy Marketing Solutions (“we,” “us,” “our,” or “Company”) offers a range of digital marketing services, courses, memberships, and coaching services designed to support small businesses in growing their online presence using cutting-edge CRM and AI tools. By accessing or using our website, services, or any other offerings, you agree to be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree, please discontinue use of our services immediately.
These Terms and Conditions outline the responsibilities, rights, and obligations between Alchemy Marketing Solutions and our users (“you” or “Users”). We encourage you to read these Terms carefully and reach out if you have any questions.
1. Definitions
For the purposes of these Terms and Conditions:
“Services”
refers to all offerings provided by Alchemy Marketing Solutions, including but not limited to digital marketing services, courses, coaching sessions, memberships, and any other related products.
“User” or “Member”
refers to anyone accessing or using our Services, whether as a free user, paid member, or one-time purchaser.
“Membership”
refers to any subscription-based plan granting access to certain courses, coaching, or resources.
“Content”
refers to any material, information, or resources available through our Services, including text, graphics, videos, and other digital assets.
2. User Accounts and Membership
Account Creation:
To access certain features of our Services, Users may be required to create an account. When registering, you agree to provide accurate, current, and complete information. You are responsible for safeguarding your login credentials and any activities that occur under your account.
Membership Tiers:
We offer different membership plans that may include varying levels of access to our courses, coaching, and other resources. Memberships are personal, non-transferable, and subject to payment of applicable fees.
User Responsibilities:
Members must keep their account information up-to-date and are responsible for maintaining the confidentiality of their login credentials. You agree not to share your account with others and to notify us immediately of any unauthorized use.
3. Services Provided
Alchemy Marketing Solutions offers the following:
Digital Marketing Services:
We provide website design, CRM setup, funnel building, and other marketing solutions.
Courses:
Our online courses focus on marketing strategies, AI tools, and other relevant topics. Some courses may have prerequisites, which will be clearly stated prior to purchase.
Coaching Services:
We offer 1:1 and group coaching focused on digital marketing, branding, and business growth strategies. Availability and prerequisites for these services will be communicated during the booking process.
4. Payment, Fees, and Refunds
Payment Methods:
We accept payments via credit card, debit card, and other electronic payment methods. By providing your payment information, you authorize us to charge the applicable fees.
Fee Structure:
Fees for courses, memberships, and coaching services are outlined on our website and during the checkout process. All payments are due in full unless a payment plan option is explicitly provided.
Refund Policy:
At Alchemy Marketing Solutions, we strive to provide high-quality services and products. However, due to the nature of our offerings, specific refund policies apply as follows:
1. Courses and Digital Products
All sales of courses and digital products are final. Due to the digital nature of these items, they are non-refundable once purchased. By completing your purchase, you acknowledge and agree that you are not entitled to a refund for any digital products.
2. Coaching Services
Our coaching fees are typically non-refundable. If you are on a payment plan and choose to cancel your coaching agreement, any future scheduled payments will be terminated. However, all payments made prior to the cancellation are non-refundable and will not be returned. By entering into a coaching agreement, you accept this payment and refund policy.
3. Memberships
You may cancel your membership at any time. Upon cancellation, your access to digital products, courses, and other resources included in the membership will be immediately revoked. Please note that no partial or prorated refunds will be provided for unused portions of your membership term.
5. User Conduct and Responsibilities
Prohibited Conduct:
• Users agree not to engage in any of the following prohibited behaviors:
• Sharing login credentials or accessing another user’s account.
• Distributing, reproducing, or sharing course materials or content without explicit permission.
• Engaging in unlawful, fraudulent, or harmful activities, including attempting to hack our systems.
• Posting or sharing offensive, defamatory, or inappropriate content within any of our communities or platforms.
Respecting Intellectual Property:
You agree to respect the intellectual property rights of Alchemy Marketing Solutions and other Users. This includes not copying, distributing, or modifying our content without prior written consent.
6. Intellectual Property Rights
All content provided through our Services, including but not limited to text, graphics, logos, videos, and digital downloads, is the exclusive property of Alchemy Marketing Solutions and is protected by applicable copyright, trademark, and intellectual property laws.
Restrictions on Use:
Users may not:
• Use our content for commercial purposes without permission.
• Reproduce, distribute, or publicly display our materials beyond personal use.
• Claim any of our content as their own.
Any unauthorized use of our intellectual property may result in immediate termination of access to our Services and potential legal action.
7. Termination and Account Cancellation
Termination by Us:
We reserve the right to suspend or terminate any user account at our discretion, especially if there is evidence of violating these Terms. Such actions may include immediate termination without prior notice.
User-Initiated Cancellation:
You may cancel your membership or account at any time by contacting us at [email protected]. Upon cancellation, access to paid content or services will be terminated at the end of the current billing cycle.
8. Modifications to the Terms and Services
Alchemy Marketing Solutions reserves the right to update these Terms and Conditions periodically. Any changes will be communicated to Users via email or through prominent notice on our website. Your continued use of our Services after modifications implies acceptance of the updated Terms.
We also reserve the right to modify, add, or discontinue any of our Services. Users will be notified of significant changes to offerings, and subscription-based services will be adjusted accordingly.
9. Disclaimers and Limitations of Liability
No Guarantees of Success:
While our courses and coaching services aim to provide valuable strategies and tools, we do not guarantee specific results. Outcomes depend on the individual’s commitment, circumstances, and other factors beyond our control.
Limitation of Liability:
Alchemy Marketing Solutions is not liable for any indirect, incidental, or consequential damages that may arise from your use of our Services. Our maximum liability is limited to the amount you paid for the specific Service giving rise to the claim.
10. Dispute Resolution
In the event of a dispute, you agree to resolve any issues through binding arbitration or small claims court in Franklin County, Washington. These Terms will be governed by and interpreted in accordance with the laws of Washington, USA.
11. Contact Information
For any questions, concerns, or support inquiries, please reach out to us:
Alchemy Marketing Solutions
Email: [email protected]
Conclusion
We encourage you to regularly review these Terms and Conditions and contact us with any questions. Your continued use of our Services indicates your understanding and acceptance of these Terms. Thank you for being a part of Alchemy Marketing Solutions!